Terms of Service

Trawell India (“we”, “us”, “our”) welcomes you to our platform, where we curate heritage walks, travel experiences, educational programs, and cultural content. By using our website and services, you agree to these Terms of Service. If you do not agree, please refrain from using our services.

You must be at least 18 years old, or use our services under the supervision of a parent or legal guardian. Please use our website and services only for lawful purposes and in a manner that complies with all applicable laws and regulations.

We offer heritage walks, guided tours, educational programs, workshops, and digital content. We may modify, suspend, or discontinue any part of our services at any time without prior notice. Bookings are confirmed only after successful payment, and prices may change without notice. Participation is subject to availability, and we reserve the right to limit or refuse bookings at our discretion. Cancellation and refund policies may vary by event and will be communicated in advance; generally, no refunds are provided for no-shows.

We expect all users and participants to behave responsibly and respectfully, especially at heritage sites and cultural locations. Any damage, disruption, or inappropriate behaviour may result in removal from the program without refund. You may not copy, reproduce, distribute, or commercially exploit any content from this website—including text, images, videos, or branding—without our prior written permission. All intellectual property rights remain with Trawell India unless otherwise stated.

We strive to provide accurate and well-researched information, especially in historical and cultural contexts, but we do not guarantee the completeness or accuracy of all content. The information is for educational purposes and may be updated or reinterpreted. Any reliance on such information is at your own risk. Our website may include links to third-party sites or services; we are not responsible for their content, policies, or practices.

Participation in heritage walks, tours, and outdoor activities involves inherent risks, including travel uncertainties and environmental conditions. By participating, you voluntarily assume all such risks. Trawell India is not liable for any personal injury, loss of belongings, travel delays, or any indirect or consequential damages arising from the use of our services. All services are provided on an “as is” and “as available” basis, without warranties of any kind.

You agree to indemnify and hold harmless Trawell India from any claims, damages, or liabilities arising from your use of our services, violation of these Terms, or misconduct during participation. We reserve the right to suspend or terminate access to our services at any time without notice if these Terms are violated. These Terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Chennai, Tamil Nadu.

We may update these Terms from time to time. Continued use of the website means you accept any changes. For questions or concerns, contact us at trawellindia2022@gmail.com, Chennai, Tamil Nadu, India.

Trawell India respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

We may collect personal information such as your name, email address, phone number, payment details, and location when you make bookings or interact with our platform. We may also collect non-personal information—like your IP address, browser type, device information, and usage data—to improve our services and user experience.

Your information is used primarily to process bookings, provide services, communicate updates, respond to inquiries, and enhance the overall functionality of our platform. We do not sell or rent your personal data to third parties. However, we may share information with trusted service providers (such as payment gateways or communication platforms) or legal authorities when required by law.

We take reasonable measures to protect your data, but no system can guarantee complete security. By using our website, you acknowledge and accept this risk. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. You have the right to access, correct, or request deletion of your personal data, and you may opt out of receiving communications from us at any time by contacting us.

Our website may use cookies and similar technologies to improve performance and analyze user behaviour. You can choose to disable cookies through your browser settings. Some of our programs, especially educational initiatives, may involve participation by children; in such cases, we aim to minimize data collection and encourage parental guidance.

This Privacy Policy may be updated from time to time. Continued use of the website indicates your acceptance of any changes. If you have questions regarding this policy or your data, contact us at trawellindia2022@gmail.com, Chennai, India.